Reference

Legal terms that protect your account and winnings

Your account on sbobet99 login is built on transparent terms, local payment compliance, and your right to know how we handle your data.

Account security verified at signupData retention aligned to local lawLive support in English for legal questions
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sbobet99 login Legal terms that protect your account and winnings
REACH US ANYTIME

How to contact us on legal and account matters

Live Chat Open your account and select Support in the lobby footer. We respond in English, Monday to Sunday, 09:00–23:00 Jakarta time, for account access, withdrawal holds, or policy questions.
Email Support Send account or legal questions to [email protected]. We reply within 24 hours with clarification on terms, data requests, or account recovery steps.
Account Settings View your legal options — contact details, deposit history, payment method edit — inside Account > Legal & Security after you log in from any device.
HOW WE PROTECT YOU

Data handling, security and your account rights

Identity Verification

At signup, we collect your name, date of birth and payment details to comply with anti-money-laundering checks. DANA, OVO, GoPay and QRIS withdrawals verify your identity before funds clear.

Cookie & Session Policy

We use session cookies to keep you logged in and to detect fraud. Your browser settings control cookie retention. Clear cookies anytime in your device privacy menu; you'll simply log in again.

Account Access Control

Change your password, linked email or payment method in Account > Security. Two-factor SMS verification is optional; enable it to add a layer of protection to your login.

Data Retention

We keep account records, transaction logs and identity documents for seven years after account closure or the final withdrawal, as required by local regulation.

Request Your Data

Contact [email protected] with Subject: Data Access Request. We deliver your account data, transaction history and personal records within 14 days.

Close Your Account

Email [email protected] or use Account > Legal & Security > Request Closure. We confirm closure in writing and freeze your account within 24 hours.

Answers to your account and legal questions

Access depends on local law in your new location. If you move outside Indonesia, notify us via [email protected]. We'll review your access; if play is no longer permitted where you are, we'll guide you through account closure and payout.

Yes. Open a dispute ticket in Account > Support or email [email protected] within 30 days of the transaction. We review bet logs, payment records and game-server timestamps, then respond within seven business days.

Withdrawals via DANA, OVO, GoPay and QRIS clear within 1–5 minutes after anti-fraud verification. If your bank's receiving system is slow, contact your bank; we can confirm the exact time we sent the funds.

We store your name, date of birth, email, phone, payment details and game history. Only our fraud team, payment processors and regulatory compliance staff access this data. We never sell it to third parties.

Yes. Email [email protected] with your account number, transaction ID and issue description. We acknowledge complaints within 48 hours and provide a resolution or appeal path within 14 days.

Absolutely. Contact [email protected] with Subject: Request Terms Agreement. We email you a full PDF of the current terms, your signup date, and any amendments made since you joined.

Contact our security team immediately at [email protected] or use live chat. We freeze your account, review login history and linked devices, and help you change your password and payment method within one hour.

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